Vodacom the worst ISP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So were do I start In 2019 I signed up for Fibre at a flat I was renting. Signed a contract for Vodacom to Debit my account every month. All went well.. Then me and my family moved to a house. Did a transfer of the line to the house. All worked and the transfer with no issues. This year we bought a house and need to move. At the new house no fibre rolled out yet. So I called to cancel my line. While on the call the tell me i own R6900. I'm was shocked. How???? The managers words. Someone forgot to load on the system but miss customer this is your fault. How is this my fault??? I signed a agreement for them to take the money off my account. So they promise to send me the cancellation quote to sign. On this note I asked to be transferred to the billing department. I told the lady that the manager agreed half of this was their fault. I ask if I can pay this off. because I dont have that amount in one month. Of course.. her manger will phone me... end of Jan..still no call.. 28 of Jan they deduct R6900 out of my account!!!!!! I phone them crying..how do you guys do this just after I call to make an arrangement to pay?? And deduct the money earlier ...How sneaky!!! They lady promised me they will reverse payment and call me. 3 days max!!

1 week and a 2 days later.. no money back in my account!! No call ...No nothing!! And the worst part....... Another bill for Feb!! And again no cancellation processed!

This must be the worst ISP Ever!!!!!! I will never buy from them again!! And now I still email and call to get my service cancelled..with no one Helping!!

I am utterly disgusted!!!!