1 reviews | Active since Jul 2017
Vodacom - the WORST in terms of administration
<p>I went into VodaWorld on 26th May to change my personal Cell and data to a Business Account. I handed all the documentation in and received an email that all was correct and the forms were being sent to the relevant department to action. I received my June account STILL in my personal name and spent copious frustrating hours phoning and phoning and phoning without results. I managed to get through to one of the managers at Vodaworld who instructed someone to action the changes immediately. This was done for the cell number but not for the data number ... both of which were on the same account. Up until today I have not managed to get anyone to complete the change-over and the clear indication is that the staff is untrained, *********** and have no idea what to do. In addition, to get through to the call centre is a nightmare - I can hear that the call has been picked up, however, the agent says nothing and then drops the call! I moved over from MTN because of no coverage only to find that I have the worst service in terms of Admin! HELP!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
