Vodacom the worst fibre provider do not contract with them

I have never experienced such bad service (from both a fibre stability and support perspective) in my entire life. Fibre support channels are non-responsive. I decided to end my CellC contract due to poor customer service support in March and take on a contract with Vodacom. I thought that a network giant like Vodacom would give no issues. The 5 minute installation was done in April (unclear whether tests were done to ensure that the line was stable), and after just a few days problems occurred. I logged a service request a week after my contract started and to this date it hasn’t been resolved. I have called in at least twice a week and on every call I get reassured that it will be resolved. It is almost August. Apparently an Adrian Klopper was allocated to resolve the issue - we haven’t heard from him and it’s clear that he is not helpful or doesn’t want to help. The last person who committed to getting feedback for me is Thomas Bulelani Mahlombe, an Operations Manager. He sent me one email about escalating my query and never bothered to provide feedback. The email was sent 2 weeks ago. My only option right now is to cancel but Vodacom wants to charge me 11k to cancel a service that hasn’t worked since it was installed. Don’t ever get fibre to the home with Vodacom. There are smaller companies who provide a better service.