Vodacom the worst fibe service

Vodacom is the worst fibre service provider I have ever come across. They have been unable to give me a reliable service as the fibe service is on and off consistently for some time. I have been going back and forth for the past three months and I was forced to cancel the service with vodacom because it seems they are incapable of fixing the problem. They were debiting my account each and every month without question but I was not getting what was paying for. The attitude that I got from their call centre agents was kind of like they were doing me a favour forgetting that as a customer I'm paying for this service. I've logged a service request more than three weeks ago to be credited for all the downtime which I've experienced and I am still awaiting feedback. The last three people which I spoke to was Gcobisa Matshana, Itumeleng Ngobese and Dean Canterbury, and I still have not received any feedback as yet. My last reference number received was SR***