MH
Marcel H

1 reviews | Active since Jun 2016

09 Jun 2016, 11:17

Vodacom the WORST EVER!!! STAY AWAY!!!!

<p>I have 3 contracts with Vodacom costing me a fair deal of money each month....</p> <p>2 of my 3 Contracts came up for an Upgrade so I decided to only uprgrade the one and let the other fall in to a pay as you go system wich will suit me better as it is only used on a Ipad from time to time.</p> <p>I did however uprgrade my phone contract to one of their most expensive and so called top of the line schemes as promised.</p> <p>The Clerk told me to just phone the customer care number at *** at the end of the month to cancel the Ipad contract and so the will swith it to a pay as you go scheme.</p> <p> </p> <p>I then did as I was Told phoned them and they asked the number in Qeustion TWICE and I confirmed it TWICE...</p> <p>They then went ahead cancelling my phone number of over 15 YEARS!!!!!!!!</p> <p> </p> <p>I then phoned again telling them what they had done, they confirmed me they would rectify it within 48 hours...</p> <p> </p> <p>Now 9 days later and endless amount of money wich I LOST seeing that I work for myself and they only way , of life long clients can contact me on a number wich apparently NO LONGER EXISTS is out of reach...</p> <p> </p> <p>In the mean time I have phoned their customer death line.... Excuse me help line...several times and they still can't give me a clear indication of when the problem will be resolved.</p> <p> </p> <p>After being a loyal customer for nearly 15 years this is they way they treat you....Always on time to take your debit order or to flag you if the fault is on your side but never there to resolve the problems their SO CALLED TRAINED Technicians caused.</p> <p> </p> <p>For a Multi Million Dollar company they sure do Suck *****!!!! </p>

0
Replies (2)
Vodacom
Vodacom's reply09 Jun 2016, 11:55
Official

Dear Client.

I would like to apologise for any inconvenience caused. I have escalated this matter to the IT Team in order to reactivate your number.

Please note we do not contact our customers via Whatsapp. Should you receive any requests for your personal details via this medium, do not respond.

Kind regards

Vodacom Consumer Website Team

MH
Marcel H's update10 Jun 2016, 18:57
Reviewer Update

24 hours Later and 10 days into the matter , still not fixed....Its funny how Vodacom will set you up in 15 minutes for a new Cotract to ***** you over for 2 years but Loyal clients of 15 years the don't feel a rats ass for....

You guys should keep up the the great joke of the service provider you are not!

Yours sincerley.