GJ
Graeme J
1 reviews | Active since Apr 2018
26 Oct 2022, 10:00
vodacom THE WORST CUSTOMER SERVICE IN THE WORLD
vodacom POSSIBLY THE WORST CUSTOMER SERVICE IN THE WORLD. PORTED A NUMBER ON THE 09/10/2022 STILL NOT WORKING NUMEROUS PROMISES BROKEN. STAFF DON'T ANSWER EMAILS DON'T RETURN CALLS. MANAGEMENT HAS INSULATED ITSELF TO SUCH AND EXTENT IS HAS NO IDEA OF WHAT THE CUSTOMER IS EXPERIENCING.
I HAVE WRITTEN THREE COMPLAINTS ON THEIR WEBSITE NOT ONE RESPONSE.
IT IS MY BELIEF THAT vodacom HAS NO EXPECTATION OF PROVIDE ANY LEVEL OF SERVICE TO IT'S CUSTOMERS.
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Replies (2)
Vodacom's replyOfficial
26 Oct 2022, 12:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Oct 2022, 12:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GJ
Graeme J's updateReviewer Update
26 Oct 2022, 12:56FINALLY SOMEONE CALLED FROM THE HELLO PETER COMPALAINTS DEPARTMENT IN VODACOM. CONCERNING THAT A COMPANY HAS TO HAVE SUCH A DEPARTMENT.
BUT STILL NO RESOLUTION OR ACCOUNTABILITY
BUT STILL NO RESOLUTION OR ACCOUNTABILITY
GJ
Graeme J's update26 Oct 2022, 12:56
Reviewer Update
FINALLY SOMEONE CALLED FROM THE HELLO PETER COMPALAINTS DEPARTMENT IN VODACOM. CONCERNING THAT A COMPANY HAS TO HAVE SUCH A DEPARTMENT.
BUT STILL NO RESOLUTION OR ACCOUNTABILITY
BUT STILL NO RESOLUTION OR ACCOUNTABILITY