Vodacom - the worst customer service experience I've ever encountered

If I could give you a -5 stars I would.

I had the misfortune of signing up with a fiber contract with you guys. From the beginning there was a billing discrepency, I was meant to be paying just under R1000 for my 50mbps upload and download package. Already the sales order you sent before the installation started was over R2000, I then tried to get hold of your support reps to take care of this billing issue. I was not able to speak to a single person who could assist me and I kept getting redirected to some other individual who did not know what was going on. I had repeated this process 3 times until I finally spoke to someone who took down my details and said she would assist me and gave me a reference number. Guess what? I have not heard from that women since and my billing is still incorrect. Fast forward a month, the fiber has been installed and is working (it's a miracle!) but only after I had to speak to the project manager because it was not activated like it was supposed to be based on the brochure you get when unboxing the router.

Now I have received my first months invoice and I'm being invoiced for the same package twice, i.e. I'm paying double! It's ********!

So I'm trying to get hold of you guys today, and I have to wait 25mins to get put through to someone, only to hear a bunch of people chatting in the background! No-one spoke to me, I waited and waited hoping someone would get onto the line and speak with me to resolve this. No the chatting kept continuing until I got transferred to your automated system which asked me for a review of the service I received. That's just it, I didn't receive a service at all! Your service is non-existent, your staff don't give a sh*t just like you!

Oh and on top of that I signed up on your self-help portal on the web, and clicked on the View My Bill so Far, and guess what, there's nothing there! There's no information whatsoever.

You people honestly just suck, it seems like noone is actually running this company!

If a genie came to me and gave me 1 single wish, it would be that I never have to deal with vodacom again!

I hope it doesn't have to come to lawyers as things are bad enough with this coronavirus crisis, but seriously as honest tax-paying South Africans we need to support businesses who actually provide a service, it's insane that a company like this is still allowed to operate. We need to support small hard working businesses! Not the these large corporations that take your money and provide you with garbage in return.

In short: Fix your sh*t Vodacom!