VODACOM - THE WORST CUSTOMER SERVICE

After being a customer for nearly 30 years I'M DONE!! Customer service is absolutely shocking. On 8 July I went into store to upgrade my contract and have my daughters no. removed off my account as she is working and wants to take out her own contract. As far as I was aware, we were all month-to-month as we've done our contracts at the same. On speaking to Robyn who was delightful helping me in-store, I was informed both my girls contracts were only due for renewal in 2025? I queried why as I hadn't approved any renewals and so the process started. We had to phone and lodge a query with Vodacom (082135) because it was the call centre who had authorised the renewal and I said I had been harassed by CC but to my knowledge hadn't authorised extending the contracts. I was given a case no and told it would take 7 days for them to come back to me after reviewing the audio. 2 weeks later on 23 July I received an SMS with a new case no. and told I'd receive feedback in 2 days. (that was a month ago!) After not hearing anything we went back to store, only to be told, unfortunately they can't do anything, it has to happen through Vodacom.

On 7 August I phoned again to follow up and spoke to Damian who assured me he would call me back that afternoon with at least some info (that was 2 weeks ago)

So my question is this @vodacom, if you have systems and processes in place to service your loyal customers, why is there a break in each instance trying to get answers, it's ridiculous that a customer has to WASTE TIME and spend 7 weeks trying to get an answer that was supposed to only take 7 DAYS!!!!