Vodacom. The worst company I have ever dealt with.

<p>I have been a Vadacom customer for many years. However, their charges have become so extreme that I was forced to get a dual sim phone through Cell C(Vodacom do not do these as they are clearly insecure about losing clients. As they should be). I needed to keep my number for work purposes.</p> <p>I renewed my Vodacom contract midway through 2016.</p> <p>As I already had a new phone(thanks Cell C) I did not need another phone so I therefore stuck with smart L package but because I did not get a device I got double airtime , data and sms. Great. Or so I thought.</p> <p>I paid for sms balance notification and am still paying for it. This means you get a daily sms giving you you airtime, data and outstanding balance. A great way to keep track of your balances to ensure that you do not get R3500 bills. Unfortunately these just stopped. Vodacom ****s us by charging R2 per meg. A simple video costs us R200!!! I use data for email for work as Im always out. I ended up with A good few months with bills of over R3000.</p> <p>I phoned then. Repeatedly. In the last five months I have contacted them at least 30 times. Each time you hold for at least 15 minutes. Most times y</p> <p>they simply cut you off.</p> <p>They removed my voicemail.</p> <p>They next removed my incoming cliand as a result missdiagnosed faults at my clients.</p> <p>They told me to use the app. For a month it kept telling me I dont exist.</p> <p>They then changed me to a topup package. I could not get hold of my son because I could no longer send him airtime. I could do my work at a client after travelling all the awy to Nqeleleni as I could not make calls and had no data.</p> <p>They then changed me to a standard smart L package. No double anything!!!!!</p> <p>They said in October it was sorted. Next month R1500 account. I was charged for calls after when they assured me that I would not.</p> <p>I went to the store for the third time. What a surprise. According to them I renewed my contract AGAIN on the 2 October (after 4 months of renewing it) and sorry Mr Ferreira you only get half the airtime you think you getting because you got a device! Who stole my phone Vodacom????? </p> <p>This month starts. Incoming calls all show unknown number. My app says I am on a standard smart L.</p> <p>So after all the calls. Going to the store. Vodacom cannot get my conrtact correct</p> <p>What they can do is ***** my money.</p> <p>Beware people. It is impossible to speak to anyone in authority at Vodacom or anyone who has any idea what they are doing.</p> <p>If you do not pay they will simply cut your line which unfortunately I need to run my business.</p> <p>I do not know what else to do besides consult with an attorney to get my money back and get my number released to port to any other network.</p> <p>Vodacom is by far the most *********** company I have ever dealt with. They are also one of the most expensive in the world when it comes to call and data charges.</p> <p> </p>