Vodacom THE WORST cell phone provider in SA!!!

I've never experienced such horrible service is my whole life! I'm trying to cancel my router that offers 5gig data and a laptop. I've tried to call *** since yesterday, 1 February 2022. I called probably 4 times yesterday. First of all, if I didn't have a family member within Vodacom that works for Vodacom I would have never have know to press the prompt number 2, and then 2 again. Because your options don't make sense at all and doesn't allow you to talk to a consultant, e.g. I selected "New cancellation" and then the operator just said "sorry you can't talk to a consultant because you are not due for an upgrade". Seriously!!! Until my cousin told me "Select number 2, for a query of existing cancelation". Which is not true, as it is a new cancelation. Okay so I select number 2, at last after the 4th call a consultant answers. He takes all my details to cancel and tells me to hold, this is already a 20min call. I hold on for 10mins and then the call was ended from the consultant's side. This is crazy. So I wasted my time cancelling and now nothing has been recorded, no reference number given to me, nothing. So then my lunch time was over. So I had to call today, 2 Feb 2022 in my lunch time again. I made literally 5 calls, each time the call gets ended from Vodacom's side. At last I get through to a consultant, talk to the consultant for 2 min and the call gets ended. Then I phone again, talk to a very nice consultant Mbuso. He takes me through all the steps and he says he just cancelled the ****le with 5gig and laptop deal, which is R225 / month. I call my family member from Vodacom, and he says "No they didn't cancel it, it is not reflecting on the system". Now I need to call again and wait on the line. Time I don't have!!!! The reference number is ***. Please make sure you get this ****le cancelled ASAP. Otherwise I will go to all your social media pages.