VODACOM the worst cell phone provider

I have done all correct trying to renew my 20year standing contract with Vodacom TO NO AVAIL!!!!! It is now 10 days already and no communication never mind no new contract or phone????WORST SERVICE EVER!!! A consultant will contact you, haha, NEVER!! Various ref numbers but NOTHING ELSE!!!! One call, confirmation of address and details and a promise for tomorrow...5 days ago???First I was told my account is in arrears, NEVER it was paid in full and even more than needed!! What other excuses do you have USELESS VODACOM??? After having been with you for more than 20 years THIS IS THE SERVICE I GET???? My account ALWAYS PAID ON TIME IN FULL!!! AS A PENSIONER I DO NOT NEED THIS TERRIBLE, ABUSIVE TREATMENT TO JUST RENEW MY CONTRACT!!!!!VODACOM YOU SUCK!!!!!! USELESS BUT READY TO GRAB A PENSIONER'S MONEY MONTHLY !!! NO SERVICE AT ALL! TERRIBLE, TERRIBLE, TERRIBLE!!!!