Vodacom the worst and will never recommend anyone to join the network

On the 17th April while on an outgoing call from 20h17 I received an sms from Vodacom about an airtime advance I did not take at 20h20 for R19 and a minute later I received an sms saying R38 will be deducted meaning another advance which I dispute both. I tried to contact your call center on the 18thbut couldn't go through but rather received a whatsapp via tobi and because tobi couldn't assist said a query has been logged and a human will contact me and nobody did. So on Tuesday the 18th I tried again and Tobi sent me an sms and again couldn't help with my dispute so a query was logged again and one of your rude agent phone me. Her name is Thando, I explained my dispute to her and she checked came back and she insisted I took an 125MB advance twice which still insist I didn't coz number one I have wifi at home so there was no reason for me to do that and number 2 why would I take an advance when I have money in my bank account to recharge if I wanted to. I bought R12 yesterday and couldn't use it coz Vodacom is ******** its customers claiming we owe the company. Thanks refused to listen to me when I said I still dispute her investigation and said there is nothing she can do. When I asked to speak to her manager she refused telling me how her/his manager is not available and doesn't have time for me. Only when I refused to accept that and told her I will log a hello Peter complaint that's when she said she will go and check if the manager is available. Cecilia Kolobe the Team Leader eventually came on the line and the same back and forth continued with her also insisting that I took an advance which I still say I did not. Worse she refused to log a ticket for Vodacom technicians to investigate this further coz I refuse to pay for an advance I did not take and want my R12 airtime I loaded on the 18th April refunded with immediate effect and the advance dispute resolved. I refuse to be ****med by Vodacom. Urgently waiting for feedback from Vodacom coz you're now inconveniencing me going forward as I cannot buy airtime until this dispute is resolved. And please deactivated this advance nonsense because that's how you continue ******** loyal Vodacom customer and then claim we took the advances. I am beyond disappointed with your service and will not recommend anyone to join Vodacom