sM
stephan M

1 reviews | Active since Feb 2017

04 Sept 2019, 15:16

Vodacom the worst

The worst of all the bs mobile providers we have in SA, terrible terrible terrible. After giving them all my details online for a contract, i received in total 1 email, after a week I contacted them via facebook, the conversation on there took about 2 days to complete because of slow replies, I was told that they would contact me, 2 days later I was still not contacted and i tried again on facebook then I was told I had to contact them, avoid vodacom at all costs, they can't handle even the most simple online order.

0
Replies (3)
Vodacom
Vodacom's reply05 Sept 2019, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
sM
stephan M's update05 Sept 2019, 11:09
Reviewer Update
not holding my breath
Vodacom
Vodacom's reply19 Sept 2019, 11:38
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Kindly be advised that we were not able to make contact with you after numerous attempts. Our Online Sales could not pick up your application on their systems. Please contact ***4 for further assistance.  
Regards, Vodacom Consumer Website Team