VODACOM THE WORST

I have never been so frustrated in my life.

vodacom has the most incompetant consultants that fail to help their clients when in need for answers.

I recently did an online purchase for contract Iphone 6 in March and my phone got delivered on the 6th of March. On the application I specifically mention that the debit order should run on the 25th of every month.

1st debit order was supposed to happen on the 25th of April 2019 and i kept on calling and assuring the agents that it should be the 25th not later than that. Did that happen ? No instead debit order got scheduled for the 2nd of May 2019!!!!!!!

now this is the second month where I pay. and it has come to my attention that someone somewhere in Vodacom changed my debit date to the 1st of every month. when i ask the consultants to check where they got the information from. "I'm not sure Mam".

I am disgusted by this service provider and it's consultants because now i'm behind with payments. whereby i explained to these ladies that i have no excess to my banking app due to change of numbers and personal stuff so can they not mess up anything.

Quick question : why am i no longer paying the R500 and something that i had agreed upon which is for the device, the 1GB data and insurance?

none of the consultant from all depts where able to answer that.

VODACOM YOURL NEED TO GET BACK TO ME ASAP. YOURL CANT MESS UP WITH MY CREDIT SCORE LIKE THIS.