Vodacom the worst

<p>Due to the absoultely rediculous talk time rates ar vodacom I opten to early terminate my contract to move to better rates available at the others. I had to payR3000 upfront in order to buy out the contracts and did so 3 weeks ago already. Although everything was authorized and I got an confirmation mail that my contract will be cancelled and moved to prepaid within 48 hours nothing happened. It is now more than a week later and still vodacom holds on to my number. The retentions/ cancellations number is left ringing for more than 20 minutes when I try to follow up and it just seems as is Vodacom has got no interest in serving customers. I have been with Vodacom now for more than 16 years with a monthly spend of more than R1000 every month. It seems as if Vodacom is losing the plot big time and also as if they have no intention to improve. </p>