PB
Paul B
1 reviews | Active since Feb 2011
17 Jul 2020, 14:35
vodacom - the worst.
So vodacom has resolved my issue. According to them it’s completely acceptable to not provide a service yet still take the client’s money. They stated more than once that they can’t provide me with a service and they don’t know if and when they will be able to but that won’t stop them from taking my money every month. Any further complaints will not be dealt with. Be very careful when dealing with them !
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Jul 2020, 15:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Jul 2020, 15:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PB
Paul B's updateReviewer Update
19 Jul 2020, 10:46vodacom only send a automated replay that a consultant will contact you so that it’s shows that they’ve rep****. They ignore complaints. Not the first time.
PB
Paul B's update19 Jul 2020, 10:46
Reviewer Update
vodacom only send a automated replay that a consultant will contact you so that it’s shows that they’ve rep****. They ignore complaints. Not the first time.
PB
Paul B's updateReviewer Update
20 Jul 2020, 13:38So this is vodacom’s reply
Our records indicate that feedback has already been provided.
The feedback btw was that they can’t provide me with a service, and they don’t know if or when they will be able to do so. Yet, they will still take my money every month ,as per contract, the little matter of not being able to provide a service will not deter them to suck a customer dry every chance they get.
Our records indicate that feedback has already been provided.
The feedback btw was that they can’t provide me with a service, and they don’t know if or when they will be able to do so. Yet, they will still take my money every month ,as per contract, the little matter of not being able to provide a service will not deter them to suck a customer dry every chance they get.
PB
Paul B's update20 Jul 2020, 13:38
Reviewer Update
So this is vodacom’s reply
Our records indicate that feedback has already been provided.
The feedback btw was that they can’t provide me with a service, and they don’t know if or when they will be able to do so. Yet, they will still take my money every month ,as per contract, the little matter of not being able to provide a service will not deter them to suck a customer dry every chance they get.
Our records indicate that feedback has already been provided.
The feedback btw was that they can’t provide me with a service, and they don’t know if or when they will be able to do so. Yet, they will still take my money every month ,as per contract, the little matter of not being able to provide a service will not deter them to suck a customer dry every chance they get.