Vodacom the way you treat your customers is shameful!

I have a contract with Vodacom and this week my account was shutdown because I am apparently in arrears. I do not receive any statements from Vodacom which let me know what my usage is and what I should pay each month. I have spoken to their customer care about this and I have been promised that they will e-mail my statement but to date I have received no statement.

As a result, I have to resort to calling the vodacom customer care line to check my account balances from the automated system. I always pay what their system tells me to pay each month. Imagine my surprise when I get told that I am in arrears. I told the reps that I always check my account balances before I pay and they told me that their system only informed me of the arrears. No-one can tell me why their system is programmed to not give me the entire balance of what I owe Vodacom for the month and not just the arrears. Instead, all they say is "I know what you mean."

The result is that due to poor information received from Vodacom I have been paying the wrong amounts each month which has led to me being in arrears by one month. I do not receive any statement as per their contractual obligation to me despite repeatedly asking for them to send it to me. When I did get some documentation from Vodacom regarding my account yesterday, the two documents have two different amounts that I supposedly owe. One document says that I owe R2 865.42 and the other says that I owe R3 214.32. I am not sure which is the right amount meanwhile their automated system says that I owe R1 712.02.

I honestly don't get how a company so big can get such a simple thing wrong. It is unfair to me as a client that my contract is put at risk due to Vodacom's own poor systems.