CP
Carel P

1 reviews | Active since Oct 2015

06 Oct 2016, 14:39

Vodacom the untouchable *****

<p>"so, i get a message from Vodacom this morning: you have less than 250MB of your Vodacom data bundle left". On the f$%^ing 6th of the month!!!! You must be f@#$ing kidding me right!!? Last month we had to buy about a R1000.00's worth of extra data on my two phones and my 3G. The thing is that Vodacom did tell us that they are aware of the bad reception in our area and we must be patient as they are building a new tower to serve this part of the East Rand. Here is my problem: Vodacom tells us that we are NOT paying for data, we are paying for ACCESS to data. That makes THIS problem of mine a THOUSAND times worse!!! In essence Vodacom is saying to me: "we know about your problem (but are are proclaiming to care about our customers) and your bad reception, but WE are NOT going to do anything about it because we are making about a 100 times MORE on you guys as you are paying a 100 times MORE for getting a 1000 times less data (as it is access to data we pay for) than areas with good reception. YOU ARE *****ING OUR MONEY VODACOM!!! I will not stop complaining about this back-handed croockery untill I've made sure that my "viral post" about YOUR thievery is known EVERYWHERE!! Note: while you are f@#$ing around mowing the lawn to cast the foundation for THAT infamousnew tower you are apparently busy with for the last three years; you are making your f@#$ing customers bankrupt!!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 15:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team