Vodacom the ultimate *******

September, I was contacted about an upgrade. I clearly stated that I wanted to remain within my budget, retaining my monthly allocation of talk time minutes and 1 GB of data, and only wanted a new phone. The phone was delivered, but I have not used it yet as I wanted to ensure the insurance was activated.

Today, I discovered I was out of data and struggled to activate a WhatsApp bundle. When I called the 135 number, I learned that I was upgraded to an open contract instead of the top-up contract I requested. I am extremely upset, especially since I have always paid my bills on time.

Your team has refused to accept responsibility, suggesting a "hop" on my SIM for six months, which is unacceptable as I need to communicate with others. I have also been unable to obtain information about your complaints department or the ombudsman.

This experience has been deeply frustrating, and I refuse to let this issue go unresolved. I request your immediate attention to rectify this situation.