CVR
Candy-Marie Van Rooyen

1 reviews | Active since Apr 2015

23 Oct 2019, 07:23

Vodacom, the *********s in getting you ties in to more than you need...

I took out a Vodacom contract last year as I was told it is so much better than Cell C.

For my work I need more call time and data than what the contracts allowed, which I truly didn't mind and requested for reoccurring bundles to be put in place. This suited me well, as the need was for work and I was assured that should I change work/no longer need the bundles I could just cancel them as and when I needed and this would bring my monthly premium down.

I have now left my previous company and have NO NEED for the additional data and voice time so I called in to cancel my reoccurring bundles.

However, Vodacom decided to load these bundles as promotional bundles which means you can never cancel them and will continue paying them for the rest of your contract.

The contract I took out was R299 and then added on the bundles which then took my contract instalment to over R1000...now with no need for the additional, and Vodacoms tricks, I am stuck paying R700 more each month for a service I will never use.

Shocking and *********...

0
Replies (3)
Vodacom
Vodacom's reply23 Oct 2019, 07:31
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CVR
Candy-Marie Van Rooyen's update23 Oct 2019, 08:02
Reviewer Update
I am travelling, so please can they contact me via email on ***.
CVR
Candy-Marie Van Rooyen's update21 Nov 2019, 09:53
Reviewer Update
I am still waiting...over a month later and NOTHING!