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Bronwen M

1 reviews | Active since Sept 2019

11 Feb 2020, 15:28

VODACOM THE THIEVING NETWORK AS USUAL!!! *****ING FROM CONSUMERS

And here we are back again! Vodacoms signal has still been bad in our area, after admitting to me via messages and smses that there is a definate problem in our area, they are trying to say that there is a "clause" that states they can't be held liable for downtime - which not being unrealistic I understand - but that to me is for when its loadshedding or something thats not within Vodacom's power, not when there is a problem with the tower in our area! so the problem was resolved for October and then went straight back to the same issue November. Ive logged numerous calls. I requested that I be reimbursed for the thousands I spend with Vodacom every single Month to have no network or data usage for hours and hours on end. Vodacom stop robbing the consumer! throwing these so called clauses in our faces while taking our thousands every month without fail. I want someone to reimburse my account for the LACK of network for November, December and January!

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2020, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team