Vodacom - The thieving bully!

After 25 years of being a loyal customer Vodacom does not allow me to downgrade my account, which is month to month on a 3 year old handset, because the account is in arrears. I don't even use a fraction of the package and yet, they just keep billing. Told to apply for Covid relief - I lost my business - there's no response. When I ask for a settlement amount to bring the account back to good standing, they cut off the line and hand it over to attorneys. Actually speak to their customer? Oh no, just strong arm tactics in a pandemic. No joy with the call center, after being cut off on at least a dozen attempts. No response from their non-existent customer care. Vodacom just keeps billing with no regard. They are a thieving company please do Not subscribe, ever, You Will be sorry!