Vodacom the ******* of the future

<p>On the 9th of October 2015 I cancelled two of my vodacom contracts and paid all outstanding amounts, the one amount was R4910. 44 and the other was R1006, 90 paid at vodacom Chatz mall@Reds in centurion. The proof of payment as well as the signed premature cancellation documents for both lines was emailed to *** at 02:39 PM on the 09 October 2015 but to date vodacom are still debiting my account each and every month , I would understand if it was a glitch n the system and debited the same amount even month but each and every month it is different amounts. I phoned the again on the 1st of June 2016 and explained my frustration and a lady by the name Nutulie tried to assist me after being transferred to 6 different departments and then telling me I still have an active number of *** which is a number I have never had, I said to her this is *****! She gave me a reference number of S3-GX52J-J790 and said to me vodacom will contact me in 12 to 24 hours . Which I expected not to happen, so today I called them a gain an being on the phone for 63 min I get put through to a male his name is Leta , he said to me I must go to the Chatz vodacom store and tell them to find the cancellation email and resend it to them with no email address given to me ....fat lot of help that is to me ....PATHETIC I SAY!!!! This extremely intelligent guy then give me another reference number which is *** and then proceeds to put the phone down on me not allowing me to rate the **** service!!! </p>