RL
Robin L

1 reviews | Active since Jun 2021

02 Jun 2021, 17:10

Vodacom the *******!

I had a contract with Vodcom but my phone was ******. I went in store to have the phone blocked and blacklisted. I was still paying on the phone, the time that my phone was ******. I completed my payment but I wasn't sure when the contract ended. I decided to go in store to find out, when the contract ended. To find out that it was paid in full but they took three months of payment, without letting me know. So I've been paying three months for absolutely nothing. Vodacom conveniently forgot to send an email to say that the contract was paid in full. But didn't forget to deduct money off my account. They did not refund my money. After contacting Vodacom, and finding out that I paid well after my contract date. No one came forward to assist me to get a refund. Vodacom is pathetic and ****** overpriced for a service that is not that great! I am disgusted by your service and will never use Vodacom again. But sure, that I will tell everyone about Vodacom.

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2021, 10:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team