AB
ANNELIZE B

1 reviews | Active since Aug 2018

27 Aug 2018, 16:35

VODACOM THE *******

Vodacom stole my money and doesn't want to refund me. I cancelled my data contract end of June, by the 4th of July I didn't receive confirmation that the contract is cancelled, I called them again and only then the contract was cancelled but I was charged for a full month for data that I did not used and the customer care lady assured me that I will be refunded because Vodacom did not cancel my contract the firs time I called them. Vodacom, you are *******!!!!

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Replies (3)
AB
ANNELIZE B's update27 Aug 2018, 16:39
Reviewer Update
AND after numerous phonecalls and promises for my refund they now tell me my refund was not approved because I used the data. I was billed R503 for 4 days and I did not use any data for that 4 days. Vodacom you robed me!!!!
Vodacom
Vodacom's reply27 Aug 2018, 20:58
Official

Good day,

T hank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

AB
ANNELIZE B's update07 Sept 2018, 11:40
Reviewer Update
still waiting for my refund as promised on 28/08/2018 - was supposed to receive within 7 working days, already 9 working days passed!!!!!!!!!!