1 reviews | Active since Jan 2017

21 Mar 2018, 17:23

Vodacom : The *******

Vodacom irresponsibly allows services like vodafone live to take money from your account without confirmation from the customer. It is completely shocking that vodacom can allow an extra R208 to be added to an account for these services that provide the customer with nothing. Vodacom has a responsibilty to protect the clients accounts and information and they do not take this responsibility seriously. The call centre agents then feel personally attacked when in reality, the issue is with Vodacom.

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Replies (2)
Vodacom
Vodacom's reply22 Mar 2018, 06:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Mar 2018, 09:52
Official

Good Day Simone Wilson,

Thank you for taking the time to voice your enquiry. Kindly note that feedback will be provided on REF: *** to the number in question. I can confirm that the service was deactivated as requested.

Regards
Randall

Best regards,