RR
Rinay R

1 reviews | Active since Aug 2016

01 Jul 2019, 09:15

Vodacom the *****'s

I been a loyal client with Vodacom for 5 years I have a contract where I recieve airtime off 175 I use it to by data I notice I'm been charged a higher rate for data so I purchased 1 gig of data for 150 I managed to save my data until the end off the month so it can roll over and I don't have to buy more data however on the first I notice my data have been finsh when I call vodacom they tell me the data have and expiry date but it's my data I bought that really unfair

0
Replies (4)
Vodacom
Vodacom's reply01 Jul 2019, 11:20
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RR
Rinay R's update01 Jul 2019, 11:46
Reviewer Update
A consultant has still not called me back
RR
Rinay R's update01 Jul 2019, 12:07
Reviewer Update
Very bad service
Vodacom
Vodacom's reply01 Jul 2019, 13:31
Official
Good day Rinay

As discussed, I have explained to you the data bundle roll over service and how the service works.