LM
Luyanda M
1 reviews | Active since Mar 2019
05 Feb 2021, 20:00
Vodacom the *****
Good day
On the 27th of January i bought R30 airtime via my capitec bank. I was debited and the airtime was not credited.
I then went on the App spoke with Aqeelah who was useless told me to go to my bank. I went and the bank said its VODACOM fault i have been ****** by vodacom and its not the first time. I kep quite at first now its too much. I sent an email to customer service, i sent screen shots as proof still nothing has been refunded R30 AIRTIME.
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Replies (1)Vodacom's replyOfficial
06 Feb 2021, 09:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2021, 09:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
