VODACOM THE ****A SHOP

I have been having a run around with Vodacom now since Tuesday I bought a 1G of date via my bank account. I receive confirmation of that. When I wanted to use the internet 0.00 date. I bought again R29.00 still I have not received it. Because I urgently needed to use my phone I bought again R29.00 . finally this was now available and I could use my phone, guess how much it has cost me just to use my phone for 2 minutes R209.00. I tried to contact Vodacom via 111 I had to wait for more than 10 minutes before I could speak to a agent. Just to be told I cannot be assisted I must contact my bank which I did. I was told the matter will be resolved within 48 hours. Till today it the matter has still not been resolved. I called Vodacom I called FNB and every time I am told the matter will be escalated.

Firstly the call center people are useless. After been on the phone for more than 30 minutes this morning I manage to speak to a technician who than dropped the phone on me.

VODACOM IS CURRENTLY RUN WORSE THAN A ****A SHOP, THERE IS NO CUSTOMER SERVICE AND ITS GETTING WORSE BY THE DAY. FOR A COMPANY THAT IS SUPPOSE TO BE CUSTOMER ORIENTATED ALL OF THEM MUST ATTEND A TRAINING IN CUSTOMER SERVICE. ONE WILL SWEAR WE ARE GETTING AIRTIME AND DATA FOR FREE. IN THE MEANTIME WE ARE PAYING FOR THIS.

I SWEAR I WILL MOVE MY NUMBER TO ANOTHER SERVICE PROVIDER AFTER MORE THEN 17 YEARS.

VODACOM SHOULD BE ASHAMED OF THE SERVICE THAT THEY ARE CURRENTLY GIVING. YOUR DATA AND AIRTIME DISAPPEAR AND ALL THEY TELL YOU YOU WERE CONNECTED TO THE INTERNET. SIES DO VODACOM THINK WE ARE ALL STUPID OR *****S.

Frederick