Vodacom: The *****ist of them All

Cancelled my fibre service with Vodacom end April. And they decided to bill me again end May so I phoned in and they said the cancellation wasn’t done right because it is still there. Bear in mind that we already signed up with a new ISP so we were not getting internet from them. I know this because we opted for a 35/25 line from our new ISP (we had 10/5 with Vodacom) and I am constantly checking the speed. Now I received my new invoice for end June, the R599 charge is there again. Phoned in was told that the fibre service is active but not my address. Can someone please explain this to me. I am still awaiting refund for end May that y’all billed me for fibre that I don’t get from y’all.