HB
Hermien B
1 reviews | Active since Apr 2021
08 Jul 2021, 23:50
VODACOM the SHARK!!!!!
I have now requested the cancellation of all my contracts on my ID since November 2019. Im still paying them and I have requested refunds as well.
I have tried the app, in store, calling, VODAWorld, emails and none of my methods has paid off. Always they have escalated my cancellation and then at month end they just take more and more money. They are sharks and are operating *********ly.
I need my contracts firstly cancelled with immediate EFFECT AND THEN HAVE THEM INSTITUTE A REFUND.
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Replies (2)
Vodacom's replyOfficial
09 Jul 2021, 07:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2021, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jul 2021, 10:42Dear Hermien Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent you an email response. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2021, 10:42
Official
Dear Hermien Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent you an email response. Regards Consumer Website Team
Best regards,