Vodacom - the service provider who makes your life a living hell

<p>i have a cellphone contract with vodacom. I received a call from Vodacom in April (Vodacom Direct Sales), was offered a data device. I was assured it was small and compact. I accepted the offer. This was the start of my unnecessary troubles...</p> <p>I called Vodacom the day i received the device, told them i dont want it and would liek to return it. The device was picked up within 7 days. for the next few months i was charged for the device (because the payment goes off by debit order, i really didnt have a say in how much is taken from my account). every month i call and ask (very plitely) please stop charging me and refund my money. "yes ma'am, we have made a note on your account, this will be resolved'. LIES. i cancelled my debit order. my cellphone line was suspended. i have now settled my cellphone bill, but i refuse to pay for this device that i do not own and have never used. i explained this to a number of vodacom staff (Phelisa Mbolo, Johan Spies, and most recently Babalo Kwane) who all assured me this was being resolved, my line is being reconnected, blah blah blah.... And yet here i am once again with a disconnected line.</p> <p>Not sure what the problem is really, becuase it appears simple to me. i ordered something, returned in the required period, it should have been cancelled and i shouldnt have been charged. the fact that my cell phone line keeps getting suspended is ridiculous. so am i justs dealing with really *********** people? or is charging me for something i dont have a way for vodacom to make a little extra money from unsuspecting customers? i have spoken to 4 consultants since yesterday who all keep assuring me my line has been reconnected i should just wait an hour. its been 24 hours...</p> <p>absolutely pathetic service!</p>