WD
William D

1 reviews | Active since Nov 2016

06 Jul 2022, 12:39

Vodacom- the sea lice of cell service providers.

Today I phoned Vodacom to query about reducing my monthly charges. My phone contract was taken out 24 months ago in August. They tell me that is true but I must had added something to my contract because it only ends in December. What did I add? They can't tell me because I never added one single thing. Over and above this the data and minutes I now receive will be done away with but I will still continue paying the same monthly cost. This means if I use my phone for anything I will be charge over and above what I am now paying. This is absolutely absurd. I have never heard of such a thing. Vodacom you are underhanded, filthy *******. I want nothing more to do with your service. I cannot even find the words to say how disgusted I am. In a time where covid has set us back,fuel is increasing, you find it necessary to lie and cheat and ***** and make peoples lives worse.

0
Replies (1)
Vodacom
Vodacom's reply06 Jul 2022, 14:21
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team