TM
Thandeka M

1 reviews | Active since May 2020

07 May 2020, 12:40

Vodacom, the *******

So I realised that there was a contract against my name early this year or last year. I called them, I was connected to the shop (in Durban and I have never been to Durban) and it was said it would be sorted. Until today nothing. I just saw on my bank statement that the money has not stopped being debited. I am being debited almost R 1000 a month but no action yet. Why must it be such a hassle that they cancel the contract?

Today I am calling again and when I get connected, no one speaks. So I am really frustrated and angry because someone is enjoying whatever they took from Vodacom at my EXPENSE!!

Is Vodacom only good for taking our money?

Disgusted.

0
Replies (2)
Vodacom
Vodacom's reply07 May 2020, 13:04
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
TM
Thandeka M's update25 Aug 2020, 09:57
Reviewer Update
I got a refund this morning. Thank you for investigating and I am happy the result was in my favour.

Regards