Vodacom.. the ****

Today I I feel exhausted and beaten down and have lost faith in the network I've supported and praised for years. Due to certain circumstances I've had to change my debit order date. This is where is begins.

I got a phone call on 06/06 to remind me that my debit order is due but when I was told the amount, it had DOUBLED. I was not informed that this was going to be the case. After trying to fight this amount I was told that it there's nothing I can do whether I like or not and that I will still be double debited this month. Never missed a payment (as it's always been a debit order) now I'm being billed for an extra month and if I stop the debit order my services will be cut. The customer service levels at Vodacom has deteriorated to the point of me making the decision to cancel my contract along with many others I've explained this to and will be moving over to a network that values their clients and respect their hard earned money. It pains me to say but if this is how Vodacom misuses the trust of loyal clients then it will be spoken/written about in a sour disgusted manner as is the case in recent years and will continue to lose the trust of the consumer.

If you value your money, mental health and self respect then Vodacom is NOT the network for you.