MA
Muhammad A

1 reviews | Active since Apr 2009

10 May 2019, 15:23

VODACOM - THE *******/MISLEADING CONTINUES

after visiting the the vodacom online website, I decided to sign up for a data contract offering 90GIG of data for R299. After completing the online application on Wednesday and expecting the delivery the next day as promised on the website, I had to call the call-centre the next day and go through a manual application process. The delivery only took place the following Monday. NONE of their promised are kept. The call centre consultants and senior consultants all advise the potential clients of the LTE offering and even provide LTE devices together with the sim contract to make use of the data/speeds offering. What the public isn't aware of is that it is NOT an LTE contract. It is ACTUALLY a 3G contract disguised as LTE to increase sales/revenue and mislead the public. I received my 64k SIM on Monday and it would NOT connect on LTE, ONLY ON 3G. An LTE SIM is 128k. A senior consultant at the call-centre stated that I did not receive the 3G SIM in error, ALL data clients receive the same. So once again VODACOM is in the SPOTLIGHT for making false promises and MISLEADING the public. How does a company get away with so much of false advertising and **************** without any repercussion? Surely something has to be done about this!!! Now I have to cancel the contract as they cannot change the SIM CARD to a 128K (LTE) one as promised. CAN YOU EVEN IMAGINE THIS??? I think that this has to be raised with ICASA

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Replies (3)
Vodacom
Vodacom's reply10 May 2019, 15:58
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
MA
Muhammad A's update14 May 2019, 12:50
Reviewer Update
4-days ago I sent this request and I am yet to get a call from your consultant. This is worse than your initial service from Vodacom Direct or shall I say that Vodacom is consistent in delivering poor service!!! If I don't get a call today, this matter will be escalated to ICASA
MA
Muhammad A's update21 May 2019, 15:51
Reviewer Update
This has to be the most pathetic service. After ALL the misleading advice/products one would think that a company will do whatever it takes to rectify this yet here we are with no resolution in sight. All I have had is just annoying calls from Lennon Ramduth asking me why I have app**** for another 30GIG contract (which if activated would have been done **********ly as I have not done any such application subsequently). This service gets more pathetic by the minute. Instead of people calling me with solution, they call to annoy instead. I have had t repeat my story to Lennon yesterday despite providing him with all the details on Friday!!!!