SA
Shayne A

1 reviews | Active since Sept 2011

08 May 2015, 12:47

Vodacom the *******!

So I go into the Bayside Vodashop in the beginning of April and transfer my cell and data contracts onto my business account. I get written confirmation from Linia Mahachi that the changes have been done and am assured that my debit order will come off my business account on the 1 May 2014.<br> On the 4 of May Vodacom debits my personal account for these contracts instead of my business account and then they also debit my company account on the 7th of May? So I have been charged twice for April. Then since Tuesday the 5th until Friday the 8th of May I have been querying this. Linia has disappeared of the face of the planet and all I get it read receipts and Stacy tells me telephonically, that she will get someone to call me sometime..... So I get ********** and I must now waste more of my time because no one is available and no one knows what's going on. Can someone tell me why I have paid twice for my cell phone and data contracts for one month. I want my money back *******! Can someone contact me that is able to sort this out. I am due to upgrade but am now thinking of going elsewhere as I have a business to run and don't have time for bad service.

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Replies (1)
Vodacom
Vodacom's reply09 May 2015, 08:42
Official
Hello shacar,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team