NK
Natasha K
1 reviews | Active since Jun 2023
12 Jun 2023, 17:02
Vodacom The RedsMall
I’m not happy with service at Vodacom @redsmall, my aunt’s phone got damaged in April and it’s now been 2 months she hasn’t gotten a phone and she has paid the access fee
This is really not acceptable honestly and she has been paying for her insurance.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Jun 2023, 08:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2023, 08:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jun 2023, 14:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you've collected the device at the Store.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jun 2023, 14:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you've collected the device at the Store.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,