Vodacom the Pathetic.

Vodacom Fibre......probably the most pathetic customer experience achievable in a service industry. Having app**** and been accepted for a Fibre To The Home (FTTH) service I tried to create an istallation date. Firstly the online system you are told to use does not work. I then called the call center. For 3 weeks I have been told, up to 3 times per day that I called in, that they have sent a mail to the installation team who will get back to me. Not 1 call back. I have been told that I have been sent emails. Not 1 has been sent. I was told by one agent to look in my Junkmail. Nothing was in there, but hey.... that would be the most appropriate place to find it along with their service. A useless monoply is what Vodacom is. Impenetrable to complain or demand servce except via semi literate, semi coherent call center staff who are fodder. Don't waste your time because if this is how it is gettting connected....what is the likelihood of any post sale service.