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anton P

1 reviews | Active since Sept 2013

11 Jul 2022, 10:32

Vodacom - The next ESKOM

We recently moved into a new housing development in Rynfield Benoni. To our shock and horror we found out that Vodacom has almost NO GSM signal -1.9 to be exact. Several of our neighbours in the Estate complained and said they have been trying for 6 months with Vodacom to no avail.

We work from home and can't afford not to have GSM signal. Quite shocking to see that a so called market leader in Africa can't resolve the most basics of GSM signal issues in a established town such as Benoni.

I'm typing up this complaint in a last ditch effort to try and get it resolved, failing to do so would force me to not renew my contract which is due at the end of June, which I have had for almost 20 years, followed my my wife's account of almost the same length.

Vodacom technical networks state that they tried to get in touch with us and e-mailed us on a first attempt we logged BUT to date NO ONE has contacted us

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Replies (1)
Vodacom
Vodacom's reply11 Jul 2022, 12:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team