Vodacom, the new worst company in SA?

I will be opening a lawsuit against vodacom insurance and Vodacom Hyde Park.

I have been paying fully comprehensive insurance through vodacom for 3 years.

I have been waiting for a replacement on my device for 14 days as it was sent in for assessment as it was insured. Vodacom Hyde Park decided to forget to update the serial number on the insurance policy and now the manager who worked there has left and apparently deleted all his emails.

Vodacom hyde park just as useless. Anyway apparently now it has taken 14 days and they still cant update my phones insurance policy and apparently everyone is *********** and no one can do their jobs. Vodacom Hyde park equally as useless.

All I want is a replacement device or for my device to be fixed.