QP
Quinton P

1 reviews | Active since Dec 2013

03 Jul 2017, 17:55

VODACOM - THE NETWORK IN SA THAT *****S YOUR DATA AND AIRTIME THE FASTEST

<p>SO today is the 3rd of July and by about lunch time I came to the realisation that I had R0.00 airtime and 0GB of data available. First thing I did was to check if this were true by dialing *111# and by looking at my balances on the vodacom app. To my delight, both showed that I had no money or data. It blew my mind, I restarted my phone and checked again. Again... I got the same damn results.</p> <p> </p> <p>Its mind boggling to know that my R200 airtime and 1GB has been wiped from my account 3 days into the month, knowing that I only made a few short calls over the weekend and that I was using my wifi and not my mobile data over the weekend, even today I only used wifi. Its flippen UNACCEPTABLE.</p> <p> </p> <p>I even checked my data usage on my phone, NOWHERE does it show that I consumed over a GIG of data!! I was on wifi the entire weekend and most of today, incl the fact that my data usage shows that I barely used any mobile data. VODACOM, WHERE DID MY AIRTIME AND DATA GO???!!!?!</p> <p> </p> <p>Its very suspicious that everything disappeared at once and also that vodacom did not even send the usual warning messages that my data was getting low. </p> <p> </p> <p>My point is, everything disappeared simultaneously, with no warning smses as always and the data usage on my phone shows that I barely used any, if at all of my data. Vodacom, im going to pull my itemsied billing and if I find that my data and airtime was removed *******ly, you will be hearing from my lawyers. ****** UNACCEPTABLE.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2017, 07:11
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team