CB
Carol B

1 reviews | Active since Mar 2023

02 Mar 2023, 11:47

VODACOM THE MOST ************* AND ************ COMPANY EVER.

On the 6th February 2023 I was contacted by a sales person who wanted to given me a new contract on a cell phone. I told him that I did not want anything to do with Vodacom as they are ************* and ************. He then promised me a deal for a data hub with 100GB for a price that I could not refuse. So I accepted the deal, he told him I would get an email confirming the order, but I had a 14 day return period. The letter arrived 20 days later and the cost was R200 more than what he offered me. I tried contacting 082 135 who said phone ***, which I did but they couldn't help me and I must phone ***4. I told the person the story and he went to look for the person who offered me the deal but apparently they have two people with the same name working there - hence the correct person wasn't available. He then said he would escalate it to his manager as I requested that the contract be cancelled with immediate effect - NOTHING HAPPENED AFTER THAT. I then tried putting it on Facebook and Facebook chat - well chat did respond and after question after question they sent me a message that they had tried to phone but there was no answer (the problem was they were phoning the data line and not my cell number) when I pointed this out I never got a call from them. I did get a message to say that they would collect the Hub and give me feedback. Just received a message from FB chat they have arranged for it to be picked up. So today I get a call from Vodacom offering me a fantastic deal on a computer, which I basically told him where Vodacom could put their deal.

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2023, 12:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
CB
Carol B's update02 Mar 2023, 20:32
Reviewer Update
Yes I did receive notification that the Hub would be collected, but not when. I would also like to know if the contract was cancelled as I need to go to MTN to take out a contract with them.