GC
Godfrey C

1 reviews | Active since Apr 2018

07 Sept 2018, 10:07

Vodacom the most ******* service provider

The Service Provider is extremely unprofessional, they bill you incorrectly based on products you have not subscribed for. When phoning their call centre agents they fail to accommodate you with regards to complains. They Log request and also close request before they have assisted you.

It has been four months and they have not been able to assist me, they are *********** and. The staff of the service provider lacks to discharge their duties with efficacy

I have previously complainant to ICASA and they have made recommendation to this matter, however the service provider ignores the recommendation and are still continues with this type of misconduct.

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2018, 11:09
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Sept 2018, 13:26
Official

Dear Godfrey

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team