Vodacom the money bully
<p>Some 2 years back I, as a long standing client of Vodocom for more than 20 years, decide to end my association with Vodacom due to terrible service, even worse signal at home, work and my holiday home amongst other places. All complaints in this regard fell on deaf ears. When terminating my entire portfolio of call and data packages, I was sure to finalize any and all funds outstanding and due to Vodacom. To my absolute horror, Vodacom continued to debit my account monthly with a small amount. Tired of trying to resolve the problem that Vodacom cleary has with me, I had to resort to instructing my bank to never allow another debit order from Vodacom to go through my bank account. I have a 100% clean credit record and last week when I checked my credit record, I saw that Vodacom has listed me as a bad payer 9 months ago for a menial amount of under R400.00. i went to Vodacom shop at Eastgate today to get some answers and get this cleared up. After being messed around I eventuallyI get to counter 3 and the guy says he can't help me with my query. What on earth is the consultant there for? I am now at a dead end and can't figure out how to solve this pathetic problem with this pathetic company service. It is surely not my duty to sort out this problem with ITC and to clear my name, but rather that of Vodacom, who have not kept to their side of the bargain.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So on the 18th of November 2016 I get this computer generated reply that counts for zero as no one has contacted me. That's how inefficient Vodacom are. Yesterday 1st Dec 2016 I decided to go to Vodaworld and receive ticket B28 at the entrance. I wait for over an hour to get served. To have a customer service outlet at Vodaworld in Midrand that has over an hour waiting period should speak volumnes in itself of this company, surely. I wish I took the lady at counter 11 name who helped me. She was brilliant to say the least. She was able to find out the attorneys attending to my matter and even called them and assisted as best she could in an amazingly polite manner. Unlike the useless consultant at Eastgate in my original message. Well done to you mam, and I hope your superiors are able to trace B28 and counter 11 at about 3;15pm on 01-12-2016, so this compliment could go some way in assisting you when your annual apraisal is undertaken (criedt must be given where credit is due) . Vodacom however atill sucks as I eventually resorted to settling my disputed handed over account this morning, so I can get my good name cleared as going the legal route would have cost dearly in time and money. Even Hellopeter complaints go unattended by this useless bullying company.
So on the 18th of November 2016 I get this computer generated reply that counts for zero as no one has contacted me. That's how inefficient Vodacom are. Yesterday 1st Dec 2016 I decided to go to Vodaworld and receive ticket B28 at the entrance. I wait for over an hour to get served. To have a customer service outlet at Vodaworld in Midrand that has over an hour waiting period should speak volumnes in itself of this company, surely. I wish I took the lady at counter 11 name who helped me. She was brilliant to say the least. She was able to find out the attorneys attending to my matter and even called them and assisted as best she could in an amazingly polite manner. Unlike the useless consultant at Eastgate in my original message. Well done to you mam, and I hope your superiors are able to trace B28 and counter 11 at about 3;15pm on 01-12-2016, so this compliment could go some way in assisting you when your annual apraisal is undertaken (criedt must be given where credit is due) . Vodacom however atill sucks as I eventually resorted to settling my disputed handed over account this morning, so I can get my good name cleared as going the legal route would have cost dearly in time and money. Even Hellopeter complaints go unattended by this useless bullying company.