1 reviews | Active since Dec 2019
VODACOM THE ****MING SERVICE PROVIDER!
So the last time I was on hellopeter VODACOME promised to give me a call that never happened instead I have called in to ask for a breakdown of my INVOICE only to find out that the one device(NOVA 8I) I finished paying in on the 31st of May 2024, the INTERESTING part is VODACOME DEBITED FOR JUNE AND JULY FOR THE VERY SAME PHONE I FINISHED PAYING ON MAY 31st, when I asked the consultant what was the reason for them to not call me and ask if I want to continue with the contract THE CONSULTANT FROM VODACOME BLUNTLY SAID TO ME THAT THEY ARE NOT ALLOWED TO CALL CUSTOMERS TO TELL THEM ABOUT THEIR PAID UP CONTRACT, SHE THEN TOLD ME THAT I SHOULD HAVE CALLED THEM AND TOLD THEM TO CANCEL MY CONTRACT ๐ณ, VODACOME HAS PUT ME ON ARREARS FOR THESE TWO DEVICES ONE THAT IS PAID UP ON THE 31st Of MAY and the other one ended in OCTOBER 2026, MY CREDIT SCORE HAS BEEN MESSED UP BECAUSE OF VODACOM'S INCOMPETENCE, I BELIEVE VODACOME WAS SUPPOSED TO HAVE CALLED ME AND TOLD ME ABOUT MY PHONE BEING PAID UP SINCE I HAVE BEEN THEIR CUSTOMER FOR YEARS AND EVER REFERRED FAMILY TO THE SERVICE PROVIDER BUT THEY MESSED ME UP, NOW I HAVE TO CALL AND CANCEL MY CONTRACT WITH THEM SO THEY DON'T DEBIT THE SAME PHONE ON THE COMING MONTHS ๐คor maybe this is how they gather the money for the please call me guy ๐BY ROBBING THE CUSTOMERS, I ASK EVERYONE WHO HAS A CONTRACT WITH VODACOM CALL AND ASK FOR THE BREAKDOWN OF YOUR CONTRACT INVOICE YOU WILL BE SHOCKED, THEY EVEN ADD THINGS YOU WERE NOT AWARE OF, I WANT THEM TO PAY ME FOR THE 2 MONTHS THEY HAVE DEBITED FOR MY NOVA 8I JUNE AND JULY PLUS THE ARREAR PENALTY FEE OR THERE WILL BE WAR BETWEEN ME AND VODACOM ****MERS! And now I cannot use the smses tried to get assistance from the customer service but they cannot seem to help me since my portfolio has a problem I haven't had any sms since the 21st of July 2024, told VODACOM TO DEBIT ON THE 1st of each month BUT THEY HAVEN'T DEBITED THEY WAITING TO ADD MORE ARREARS ๐ฎ
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I will definitely let you know of the outcome that's if they call me
I will definitely let you know of the outcome that's if they call me
