Vodacom the leading service provider where nothing happens

i wrote a review over 2 months ago about vodacom that has no idea what they doing. My contract was supposed to have been upgradable in february already. Their system shows it is only next year. I took the contract in june 2018 for 2 years and it even shows the same on my signed contract. They are useless and i still have not heard anything from them so i visited a shop yesterday and it still have not been fixed. Worst of all they have no one in the call centre that can help just an automated message saying that due to the covid 19 they cannot assit at the moment and i must use the self service app. Useless