1 reviews | Active since Nov 2016
Vodacom the leader at sucking in cellular / internet service
<p>A couple of months ago I had some issues with Vodacom where I would reach my data cap within seven days. I obviously queried this, but no one can actually tell you where your data goes - eventually it seemed to come right over time...</p> <p> </p> <p>In the last three months there has been three attempts on requesting sim swaps on my account, three! The second time my line was succesfully blocked four atleast 8 hours. When I spoke to Vodacom again today (the manager I spoke to was very helpful), I was told that it will again be handed over to their ***** and investigation unit.... </p> <p> </p> <p>If you also have an internet contract with vodacom, you can expect that atleast once or twice a week your internet connection is so slow, like tonight - it took me 4 hours to upload a 88mb file. </p> <p> </p> <p>God forbid you stop paying your account, because you are not really receiving the service that you are paying for. I mean one upholds the contract by providing a service, and the other party pays to receive the service....</p> <p> </p> <p>At this stage of the game I am paying to have my sim swapped atleast once a month, and my internet connection being terrible atleast once a week.</p> <p> </p> <p>Vodacom, clients pay you to provide the service that you advertise, so that we as your customer can inturn offer a service to our clients that we advertise. You are dropping the ball, and as a result we are dropping the ball.</p> <p> </p> <p>Come on guys, please help the consumer to be able to do our work with the contracts that we have with you!</p>
Dear Customer,
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
