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jeanjarrard J

1 reviews | Active since Nov 2016

03 Nov 2016, 22:10

Vodacom the leader at sucking in cellular / internet service

<p>A couple of months ago I had some issues with Vodacom where I would reach my data cap within seven days. I obviously queried this, but no one can actually tell you where your data goes - eventually it seemed to come right over time...</p> <p> </p> <p>In the last three months there has been three attempts on requesting sim swaps on my account, three! The second time my line was succesfully blocked four atleast 8 hours. When I spoke to Vodacom again today (the manager I spoke to was very helpful), I was told that it will again be handed over to their ***** and investigation unit.... </p> <p> </p> <p>If you also have an internet contract with vodacom, you can expect that atleast once or twice a week your internet connection is so slow, like tonight - it took me 4 hours to upload a 88mb file. </p> <p> </p> <p>God forbid you stop paying your account, because you are not really receiving the service that you are paying for. I mean one upholds the contract by providing a service, and the other party pays to receive the service....</p> <p> </p> <p>At this stage of the game I am paying to have my sim swapped atleast once a month, and my internet connection being terrible atleast once a week.</p> <p> </p> <p>Vodacom, clients pay you to provide the service that you advertise, so that we as your customer can inturn offer a service to our clients that we advertise. You are dropping the ball, and as a result we are dropping the ball.</p> <p> </p> <p>Come on guys, please help the consumer to be able to do our work with the contracts that we have with you!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2016, 09:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team