Vodacom the *********** ***** !

So I've been dealing with the call centre for over a month now. It started off with a contract in my name where I paid all the admin charges in store. I signed my contract indicating Vodacom would debit my account with R 380.87. I was quite happy with the amount I would have to pay monthly.

When my first debit order goes off it is for double the amount. I was shocked. Why was I paying double my amount ? I called the call centre and was informed it was a double debit and i would get my money back and that my query would be escalated. Satisfied, I waited for my money back. Low and behold I get given credit of R 17. Not R380.87. I phoned again. A new consultant said I wasn't sounds me debited completely contradicting the previous consultant and said I was paying for extra charges WHICH I NEVER AGREED TO. So I said I want me money back as I never agreed to additional charges or services. I agreed to the amount in my contract. I got a credit of R70. Frustrated, I went into the branch who made me call the call centre on my phone at the branch. The consultant had no idea how to help and actually left me there to deal with other clients. Disrespectful and disgusting ! I told the call centre consultant I want my money back and she indicated the customer care cannot assist but billing can. Why would you not transfer a call for billing immediately upon complaint ? Why talk to me for an hour when the query should have been escalated ? I get a call this morning. Call centre.not billing department saying there is nothing to credit me even though I never agreed to the extra charges. Even though I have disputed this from the beginning. I said have you confirmed with billing department ? NO. I am disgusted. I want my money back. You have ****** from me. Debiting my account one cent more than what I agreed to is theft! Is misrepresentation! Is non-disclosure of material terms. I told the consultant I want my money back by Friday or the cops will be involved for *****... I am absolutely disgusted by this treatment and feel violated and harassed. I'm thinking of moving to another service provider. Because of this. Disgusted.