Vodacom The Grove Store

Good day,

On the 20th of June 2022, I to vodacom sore The Grove Pretoria to take out a contract for my son. The sales consultant who was helping me is David Quinn. While we were taking the contract of an IPhone 11 we asked for the phone to be insured.Je insured the phone then told us that because I will be the one paying for the contract I can keep the contract Sim card in my phone as that He will register my son's telkom number (the one he was already using by the time) on the insured IPhone. That was our agreement. ON the 28th of October my son lost his phone at a soccer match. When we tried to claim the phone, the insurance company is telling us that my son was not supposed to remove the contract Sim card from his Iphone but that was not what the sales consultant said. We have went to the store to see the manager. He told us he will resolve this matter and get back to us. They acknowledged that is was the sales consultant's fault. They haven't gotten back to me as promised.